Chewy vs PetSmart vs Pet Valu: Which Is the Best Place to Shop for Pet Supplies in 2025?

When it comes to buying pet food, treats, toys, and everyday essentials, the three big names most people compare are Chewy, PetSmart, and Pet Valu. Each brand has strengths, but one clearly stands out depending on what you value most — price, convenience, customer service, or product selection.

This guide breaks everything down so you can choose the best place for your pet’s needs.

1. Price Comparison: Who’s Cheaper?

Winner: Chewy

Chewy typically beats both PetSmart and Pet Valu on key items like:

  • Dry dog food

  • Cat food

  • Litter

  • Treats

  • Supplements

Chewy also runs:

  • Autoship discounts

  • Bundle deals

  • Frequent promotions

PetSmart prices are decent during sales but often higher outside of promos.
Pet Valu is usually the most expensive.

If saving money is your priority, Chewy is the strongest choice.

2. Product Selection: Who Has the Most Options?

Winner: Chewy

Chewy carries:

  • Thousands of pet food brands

  • Prescription medications

  • Toys & treats

  • Grooming supplies

  • Specialty diets

  • Wider, more consistent stock availability

PetSmart offers solid in-store brands but has fewer specialty diets.
Pet Valu varies by store and often has limited choices.

For variety and specialty products, Chewy wins easily.

3. Convenience & Shopping Experience

Winner: Chewy

Chewy offers:

  • Fast doorstep delivery

  • Autoship convenience

  • Easy returns

  • 24/7 customer service

  • No driving to stores

PetSmart’s advantage is in-store pickup and grooming.
Pet Valu focuses on local stores, which helps for small quick purchases, but not big orders.

This convenience is one of the biggest reasons pet owners switch to online shopping.

 👉 To see the full breakdown of why Chewy is the easiest place to buy pet food and supplies, check out my detailed guide:  10 Best Reasons to Shop at Chewy

4. Customer Service Comparison

Winner: Chewy — by a large margin

Chewy is known for:

  • Fast replacements

  • No-hassle refunds

  • Personalized cards

  • Extremely friendly support

  • 24/7 availability

PetSmart’s support is average.
Pet Valu depends heavily on the individual store.

If customer service matters, Chewy is unmatched.

5. Loyalty Programs & Rewards

Winner: PetSmart (for in-store shoppers)

PetSmart’s reward system offers:

  • Points

  • Coupons

  • Member pricing

Chewy doesn’t use points, but Autoship usually beats loyalty programs for raw savings.
Pet Valu offers minimal rewards.

6. Best Choice for Dog Owners

Chewy is best for:

  • Large bags of food

  • Bulk orders

  • Prescription meds

  • Subscription deliveries

PetSmart is best for grooming and in-store services.
Pet Valu works for quick small purchases.

7. Best Choice for Cat Owners

Chewy excels in:

  • Cat litter (fast shipping)

  • Canned food variety

  • Bulk orders

  • Litter-box supplies

PetSmart works if you want in-store pickup.
Pet Valu depends on inventory at your location.

Final Verdict

⭐ Overall Winner: Chewy

Chewy is the best choice for most pet owners due to:

  • Better prices

  • Faster delivery

  • Larger selection

  • Amazing customer service

  • Most convenient shopping experience

PetSmart is great for in-store services.
Pet Valu is fine for local shoppers but limited for variety.

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